Job tasks and responsibilities

Reception duties – Managing the telephone, greeting clients, managing MS Outlook meeting requests

– Sales order processing and send confirmation to customers, and prepare tax invoices for Accountant to review once products shipped.

– Support sales and other area within the business.

– Ability to build an ongoing rapport and long-term relationship with customers.

– Maintaining and updating customer files and databases

– Administration duties – Drafting letters, emails, photocopying, filing of electronic and paper documents, checking mails.

– Accounts duties — submit AP invoices and employee claims to HQ global platform for payment processing. AR payment allocations, and sending statements to customers at the end of each month.

– Manage stationery and other office consumables

– Other duties – Maintaining office and serving refreshments at meetings

– Assist in other general office tasks as required

– Handle other ad hoc duties as assigned.

Skills and experience

– Diploma in accounting or business-related field.

– At least one years working experience in administrating, accounts or bookkeeping

– Previous order entry or data processing experience

– Intermediate computer skills

– Professional telephone manner and strong customer service focus with a « can-do » attitude.

– Ability to show initiative and provide outstanding customer service

– Ability to prioritize and multitask

– Ability to work autonomously and also be part of the team

– Ability to work under pressure and in a fast pace environment.

– High level of accuracy and attention to detail

– A friendly and energetic disposition

– Experience in ERP (Oracle/SAP) order entry systems are favorable

– Basic knowledge in using MS office outlook, word, excel and PowerPoint

– Reliable and on-time attendance

– Fluent in English and French